Frequently Asked Questions

Most Important

Yes. You can access FinePrep courses on both website & mobile. All popular web browsers are supported; however, we are very fond of Chrome on both web and mobile platforms.

Yes, you would need either Wi-Fi or Data connection to access the content/course.

Absolutely. FinePrep uses ‘https’ protocol which means all communications from your machine/device to FinePrep servers are encrypted and secure. You will always see a secure lock symbol in your browser address bar.

We use Razorpay as our payment gateway provider. Razorypay also uses leading industry standard practices to protect and secure your information. Both FinePrep and Razorpay never store your credit card/debit card CVV information.

We support all major debit cards, credit cards, net-banking and wallets through our payment gateway provider – Razorpay. If you have any further questions, please email us at [email protected] and we will get back to you within 2 business days usually much sooner.

Yes, correct. All FinePrep courses are in English and best suited for people who are taking their examinations in English.

We will be sad to see you go. Please let us know within 7 days of purchase with your feedback by completing this refund request form. We will initiate the refund within 5 days of you letting us know.

General

First of all ‘Thank you’. You will receive an email from us (FinePrep) confirming your enrollment followed by an email with sign-in instructions. You may also receive an email from our payment gateway
provider (Razorpay) confirming your purchase. Please give it about 10 minutes to receive these emails. If you have any questions, please reach out to us at [email protected]

Please don’t worry. Please give it about 10 minutes and also check your spam folder for email(s) coming from ‘fineprep.com’. If you have waited enough, please email us at [email protected] and we will get back to you within 2 business days usually much sooner. Again, please don’t worry. We will make it work for you.

No, FinePrep courses can’t be downloaded. They have to be accessed online either via web or mobile.

We also support net-banking and wallets. If you are still unable to pay online, please email us at [email protected] and we can work things out.

No. We believe that “Online” is the new normal for preparing for examinations. It is convenient and in most cases more economical. Therefore, we do not publish any courses in the form of books, USBs or CDs etc.

Please email us at [email protected] and we will get back to you within 2 business days usually much sooner.